Who has had the greatest impact on your life?
Family
What is your favorite hobby or pastime?
Roller skating and reading
Experience
Elyssa Carosi is an accomplished Operations Specialist at Faulkner Consulting Group, where she has been pivotal in supporting HealthSource RI since 2020. In her current role, Elyssa manages various aspects of the RI-FAB program. Her responsibilities include ensuring proper case management for Medicaid-eligible clients, supporting payment reconciliation processes, training case managers on eligibility rules, and promoting the RI-FAB program to people living with AIDS. She also assists with the HSRI application and enrollment processes, conducts customer follow-ups, and develops policy documents.
Prior to her current position, Elyssa served as a Customer Care Escalation Analyst for HSRI, where she investigated and resolved complex customer issues, developed new processes to improve service delivery, and acted as a subject matter expert. Her career began at Automated Health Systems as a Lead Customer Service Representative, where she connected Rhode Islanders to health and dental insurers, led special projects, and trained new employees. Elyssa also gained valuable experience as an Office Assistant at the Comprehensive Community Action Plan and as a Customer Service Associate at Citgo, where she honed her skills in customer service and office management.