What’s the best piece of advice you’ve received?
Life is full of cycles. Sometimes good, sometimes bad. When times are good, prepare for the bad. When times are bad, remember there is good to come soon.
Something people might not know about me.
I’m pretty handy when it comes to most at-home projects. I can build sheds, and if allowed, will assemble and dissemble any engine I get my hands on.
Experience
Gabriel German is a bilingual (English/Spanish) Health Coverage Escalation Analyst with Faulkner Consulting Group’s team at HealthSource RI, where he investigates and resolves complex, system-related issues. His role involves determining root causes and developing new processes to improve business efficiency and customer satisfaction. Gabriel collaborates with team members and vendors to enhance business processes and reduce complaints. He also provides direct customer support through various channels, serving as a subject matter expert and offering feedback to close the loop on escalated issues.
Previously, Gabriel was an Integration Project Manager and Software Training Specialist at eClinicalWorks, where he implemented new projects, managed client and vendor relations, and trained end-users on software functionalities. His earlier experience includes a tenure at Sherwin-Williams Paint Company, where he managed stores in Cambridge, MA, and Miami, FL, handling accounts, training staff, and increasing sales through effective product promotions. Gabriel holds a Bachelor of Science in Health Policy and Management from Providence College, where he was active in student government.