Something people might not know about me.
I’ve lived in seven countries and lived (and abandoned cars) in seven states/D.C.
My favorite thing about being part of FCG is:
There’s never a dull moment.
Experience
Thomas C. Kurze is a trilingual (English/German/French) professional who has been part of Faulkner Consulting Group’s team at HealthSource RI since 2016. With over 10 years dedicated experience in healthcare customer service, Thomas brings a strong background in resolving complex issues and improving customer experiences to his position as a Customer Care and Escalation Analyst. In this role, he investigates and resolves complex, system-related issues that require collaborative evaluation across business segments. His responsibilities include analyzing customer issues to determine root causes, mentoring new team members by sharing his deep program and policy knowledge, and working on special projects that impact larger populations of HSRI clients. Thomas also acts as an HSRI subject matter expert, providing feedback to contact center staff and troubleshooting customer issues through various channels.
Prior to his current position, Thomas spent 6 years working as a Customer Service and Escalation Agent at Automated Health Systems, where he handled customer inquiries and complaints, identified problem root causes, and collaborated on special projects. He also has experience as a Customer Service Representative at Optum, UnitedHealth Group, where he assisted Rhode Islanders with health insurance enrollment. Prior to that, Thomas held sales roles at Triton Technologies Inc, and MetLife. Thomas’s educational background includes a Bachelor of Arts in History from Franklin Pierce University, and a diploma in French studies from the Institut International Des Etudes Francaises in Strasbourg, France.